Terms & Conditions

When using this website or placing an order you must observe the below.

10% off your next order

This promotion applies to existing customers who have received a leaflet with a discount code which entitles them to 10% off their next order. The code can be entered into the 'discount code' box on the 'my bag' page. This promotion cannot be used in conjunction with any other offer. The promotion expires at 23:59 on the 30/06/17. Whistlefish reserve the right to amend or withdraw the promotion without any prior notice.

Free Notebook Offer (This offer has ended.)

This promotion applies is redeemable online only. Your bag total must be at least £25 to receive one of four notebooks for free. Notebooks included include WNB01, WNB07, WNB08, WNB10. You are required to add the notebook to your bag for the discount to be applied. The promotion will run from the 13/04/17 until 23:59 on 17/04/17. Whistlefish reserve the right to amend or withdraw this promotion at any time without prior notice.

RHS Guide Free Delivery Offer

Promotion runs from 00:00 on 01/05/17 and ends 23:59 on 31/08/17. Use discount code RHS17 to receive free UK delivery when spending £10 or more on cards, gifts or wrap. All other products are excluded and will incur our standard delivery charge. The discount code cannot be used in conjunction with any other promotion. Whistlefish have the right to amend or withdraw the promotion without prior notice.

Kernow Chocolate Hamper Competition (This offer has ended.)

This competition runs from 00:00 on 01/04/17 and ends 23:59 on 17/04/17. This competition is available in-store and online at www.whistlefish.com. One winner will be chosen at random from both in-store and online entries. The chocolate hamper prize is based on the products shown in the competition artwork but may be amended by Whistlefish and Kernow Chocolate without notice. No product or cash alternative for the prize. Email addresses used to enter the competition will be kept by Whistlefish and Kernow Chocolate for email marketing purposes. Only one email address entry will be considered per person. UK residents only.

T&Cs for Facebook comp (This offer has ended.)

WIN one of ten postcards by Andy Pearce is a Facebook competition with Whistlefish, starting on 15.03.17 and finishing on 21.03.17. Ten winners will be drawn at random from all of those who have followed the competition instructions. Open to UK residents only. Postcards will be sent first class post within five days of receiving the winner's address details. The prize is non-transferable or refundable.

Twitter Competition (This offer has ended.)

WIN an afternoon tea and swim at the Rosevine Hotel’ is a Whistlefish hosted Twitter competition open to UK residents. The prize is valid until 31.12.17 except for Bank Holidays. Booking in advance is required to claim the prize. The prize is non-transferable and has no cash value. The Rosevine Hotel have the right to amend the prize or the afternoon tea menu without prior notice. Whistlefish take no responsibility for the prize or its contents. The competition closes on 24.03.17. The winner will be drawn at random from all eligible entries.

Kew Magazine reader offer

Promotion runs from 00:00 on 12/02/17 and ends 23:59 on 21/05/17. Use discount code KEW10 to receive free UK delivery when spending £10 or more on cards, gifts or wrap. All other products are excluded and will incur our standard delivery charge. The discount code cannot be used in conjunction with any other promotion. Whistlefish have the right to amend or withdraw the promotion without prior notice.


Customers can use the Refer a Friend functionality on the Whistlefish website to introduce their friends. The existing customer uses the Refer a Friend form to enter their friends email addresses. Whistlefish emails the friends a referral link. When the referral link is clicked the friends visit and purchase is tracked. If the friend places an order over the value of £10 (excluding delivery charge) the existing customer is awarded £2 worth of loyalty points. For loyalty points to be awarded to the existing customer the friend must have clicked a referral link and must not be an existing Whistlefish customer. Whistlefish reserve the right to withdraw this promotion at any time.

Quidco cashback promotion

Online promotion only for new Quidco customers. Minimum order value for cashback to be paid is £12. You must signup to Quidco and visit Whistlefish through the Quidco link before placing your order. When your order is validated your cashback will be paid into your Quidco account by Quidco. This can take up to a month but could be longer. Cashback will not be paid on delivery, VAT or discount codes. Please also see our standard terms and conditions for purchase.

20% off promotion

This offer has ended.

Our 20% off promotion applies to prints, framed prints & canvas only and is available online only at www.whistlefish.com. This promotion cannot be redeemed alongside any other promotion. Online, the discount code ‘SPRING17’ must be entered in the discount code box on the 'My Bag' page to redeem. The promotion will run from the 03/03/17 until 23:59 on 06/03/17. Some items are excluded from this promotion including all limited edition prints by James Bartholomew and Acrylic Prints. Whistlefish reserve the right to amend or withdraw this promotion at any time without prior notice.


1. About us

This website www.thewhistlefish.com is owned and operated by:

Milkwood Publishing Ltd
Milkwood House
Jon Davey Drive
Treleigh Industrial Estate
TR16 4AX

VAT number 684 7558 77

Registered in England 4134140

Email: info@thewhistlefish.com

Tel: 01209 202441
Fax: 01209 202434


2. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 We will e-mail you to confirm that we accept your order and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and whether we will have to cancel your order. If your credit card has already been charged for the purchase we will promptly issue a credit to your chosen payment method for the amount of the incorrect price or the amount of the goods we can no longer supply.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

2.8 Please note our cards are not for commercial framing.


3. How to place an order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01209 202441

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of dispatch by emailing you.


4. Delivery & Shipping

4.1 Goods in stock will normally be dispatched from our warehouse within 2 working days and any estimated dispatch date is an estimate, which can change without notice.

4.2 You are responsible for selecting a delivery method at checkout, the method will advise on the amount of time the delivery may take.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Unfortunately, we can only send some products to Europe and the Rest of the World. These are listed on our delivery page.

4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 5:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 We recommend you keep all packaging materials if you wish to make a return but if you would like to dispose of the packaging materials this is your responsibility.

4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge.

4.8 If you require a change to the delivery address once the goods have been dispatched, we reserve the right to pass on any extra charges made by our carriers for redirecting or rearranging your delivery. If we are unable to make the delivery address change with the courier, this would be for reasons out of our control.

4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

4.10 If the goods are lost or damaged in transit, please let us know promptly.

4.11 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.13 Time is not the essence of the contract unless expressly stated otherwise in writing by the company.

4.14 Free UK Delivery is available on Greeting Card orders to the value of £20 or greater.

4.15 Please see our delivery page for full details of our delivery rates for certain products.


5. Cancellation and returns

5.1 This policy does not apply to goods ordered that are exempt form the Distance Selling Regulations, including items that have been bespoke produced.

5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.6 We will refund all monies paid to us by you excluding any postage/carriage within 30 days, less any costs due under this contract.

5.7 This cancellation policy does not affect your legal rights - for example if goods are faulty or misdescribed.


6. Faulty Goods

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 Within the time scale as stated by our legal requirements we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.4 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.


7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.


8. Discount codes

7.1 We reserve the right to end promotion periods and discounts (including discount codes) without any prior notice and may do so at any time.


Website Disclaimer

This disclaimer details our obligations to you regarding our website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.


1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.  


2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4. Links To and From Other Websites

4.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content. 

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

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