Privacy and Cookie Policy

We are committed to safeguarding and preserving the privacy of our customers.

This privacy policy explains what happens to any personal data that you provide or that we collect whilst you visit our website.

 

Information we collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

 

Cookies

This site uses cookies to keep track of how you use the shopping cart. This information may be used to offer assistance if you seem to be having problems, or to send special offers that relate to the products viewed, or to help us improve the website.

If you'd like to learn more about cookies in general and how to manage them, visit  www.aboutcookies.org

 

Cookies we use

Cookie Description
ASP.NET_SessionId cookie This cookie allows our web server to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.
basket This cookie stores a key which is used by the server to load your shopping bag. The shopping bag wouldn't work without it.
wishlist This cookie stores a key which is used by the server to load your wishlist. The wishlist wouldn't work without it.
_utma, _utmb, _utmc, _utmx, _utmxx, _utmz These cookies enable our analytics service provided by Google to work. This helps us to take visitor information such as browser type, mobile or desktop devices, commonly viewed pages and more. This helps us to improve our website and shopping experience.

The data stored by these cookies never shows any confidential information.
wcsid, hblid, olfsk, _ok, _oklv, _okbk, _okgid, omp__super__properties Our Live Chat software uses cookies to operate. This lets you communicate with a Whistlefish Galleries colleague at head office whilst you browse the website if you so wish.

 

Use of your information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchase
  5. For statistical or survey purposes to improve this Website and its services to you.
  6. To serve website content and advertisements to you
  7. To administer this website
  8. If you consent, to notify you of products or special offers that may be of interest to you.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

 

Storing your personal data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

 

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that sites policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

 

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee to cover costs incurred by us in providing you with the information. 

 

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@thewhistlefish.com.

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