Frequently Asked Questions
Find your answer to our most common questions.
If you still can't find what you need please get in touch using the details found on our contact page.
How do I place an order?
Browse our website. When you find a product you would like to purchase click the purple ‘Buy Now’ button. Repeat the process for all the products you would like. When ready to purchase click the ‘My Bag’ button and then ‘Pay Securely Now’.
Does the image on your site accurately represent what I will be sent?
We have spent a great deal of time ensuring the images on our site accurately portray the product you receive. However, in some cases the visual representation may be approximate so we do ask you refer to the sizing as listed in every product description.
How can I cancel my order?
If you wish to cancel your order you must inform us within 14 working days. If the item has been dispatched please refer to our normal returns policy.
What payment options do you accept?
We accept all major credit and debit cards. This includes Mastercard, Visa/Visa Electron and Solo. As an alternative method we also accept PayPal.
How do I know I am making a secure payment?
When placing an order via our website all your personal information is encrypted via a secure connection. Your credit card is also encrypted and handled securely by our payment provider SagePay. We will never hold your credit card details. When making any payment online always ensure the browser address begins with ‘https://’ this indicates you are using a secure, encrypted connection.
Shipping & Delivery
How will my order be packaged?
Cards are packaged securely and safely in packaging that has been designed by our in-house team to prevent damages. Canvas, mounted and framed prints are covered and securely placed inside our special reinforced picture boxes. Prints are rolled before being placed in tubes.
When will my order arrive?
How do I track my order?
You can track the status of any order you have placed by signing in to the My Account section on our website. When we dispatch your order you will be emailed with a Tracking ID where relevant.
How much will delivery cost?
Our delivery fees vary based upon the type and quantity of product ordered. Please see our delivery page for rates.
Is my package insured?
In the rare event that your package is lost or damaged please contact us so we can arrange for a replacement.
Can you deliver internationally?
Yes. However, due to the risk of damage any item that includes glass can only be shipped within the UK. There are also a small handful of countries we are unable to ship too. Please view our delivery page for more details.
Can I ship to a P.O Box?
Unfortunately we cannot ship to PO and BFPO boxes due to item size restrictions.
Do you offer free delivery?
We offer free UK delivery on card only orders over £25 and all other orders over £150. Please see our delivery rates for all other orders.
Returns & Damages
What is your returns policy?
Whistlefish Galleries are committed to ensuring that you are satisfied with your item(s). If for any reason you wish to return your order please view our returns page.
Gifts & Gift Cards
Where can I use my gift card or gift voucher?
Gift cards purchased in-store can be used in our shops or when placing an order by telephone. Gift vouchers purchased online can only be used at thewhistlefish.com but not in our shops.
Can I have my order gift-wrapped?
Unfortunately at this time we are unable to offer a gift wrap service.
How do I sign-up to your email newsletter?
To receive exclusive offers, discounts and news subscribe to the Whistlefish Galleries newsletter by visiting our newsletter page.
How do I update my details or unsubscribe?
You may update your details at any time, or unsubscribe from the newsletter by visiting the ‘My Account’ section of our website.
Can I submit my artwork for consideration?
Yes. We actively encourage artists to submit examples of their work for our consideration. If you are an artist and would like to submit your work please complete our Artist Submission form. Unfortunately, due to the volume of submissions we receive we cannot guarantee a reply to every submission. Use our artist submission form to submit your work.
Technical & Website
How can I report an issue with your website?
Please contact us to report any issue you may be experiencing. We value your feedback.