Career opportunities at our Head Office and retail locations across the South West

Gallery Supervisor - Dartmouth

Pay rate: Competitive

Job Description

Reporting to the Regional Retail Manager, the Gallery Supervisor will have responsibility for the day to day basic running of the store, motivating the gallery assistance team and ensuring exceptional customer service at all times. 

Qualifications, skills and experience

Previous supervisory experience is essential, preferably in a retail environment. The candidate needs to be motivated, flexible, enthusiastic and hard working with excellent customer care skills.

Main Role & Responsibilities to include:

  • Overall responsibility for the running of the retail outlet
  • Ensure promotions are accurate and merchandised to the company’s standards
  • Manage, recruit and motivate sales staff, including managing the staff rota
  • Keeping within the aims and objectives of Milkwood
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposit to bank
  • Provide exceptional customer service and ensure that all staff deliver the same
  • Respond effectively to customer comments and complaints
  • Receive deliveries from our in-house delivery drivers, check off as correct and deal with any errors. This may involve contacting Head Office by telephone
  • Execute and monitor loss prevention and damages
  • Ensure employee awareness of health & safety and emergency procedures
  • Liaise with Head Office on staffing matters including recruitment and timely submission of staff timesheets
  • Ensure the interior and exterior of store is maintained to company standards
  • Management of all store operational issues including store administration, price changes, display
  • Answer any queries they may have which may include stock availability, details of special offers, pricing, promotions, company policies and other information as required
  • Serving customers at the tills and handling customer’s transactions including cash, card and gift cards
  • Support the Company to increase its online reach by offering our newsletters and / or frequent competitions by taking e-mail information
  • Restock items ensuring they are attractively displayed as per company policy
  • Professionally and accurately advise on and deal with any mail order items as per company policy
  • Work according to the company Health & Safety requirements and, deal with any Health & Safety concerns swiftly taking advice as necessary
  • Work professionally and communicate with colleagues, managers and Head Office at all times to ensure information is received and passed effectively

How to apply

Please click on the below button to download the application form and return completed by email to or via post.

Download Application Pack

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